Thank you for shopping at Asalt Leather (asaltleather.lk). We take immense pride in our 100% handcrafted genuine leather footwear and accessories. If you are not entirely satisfied with your purchase, we are here to help you resolve the issue efficiently.

1. Return & Exchange Window

  • Customers are eligible to request a return or exchange within 7 days from the date of delivery.
  • Any request made after 7 days will unfortunately not be accepted for a return or exchange.

2. Eligibility Conditions for Returns

To qualify for a return, exchange, or refund, your item must meet the following strict criteria:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • Footwear must only be tried on a carpeted surface to avoid scuff marks on the soles. Items showing signs of wear, stretch, or damage will not be eligible.
  • The item must be in its original packaging, including all dust bags, boxes, or labels it came with.
  • A valid Proof of Purchase (invoice or order confirmation number) must be presented.

 

3. Non-Returnable & Non-Refundable Items

Please note that the following categories are strictly excluded from returns, exchanges, or refunds:

  • Custom Products / Custom Designs: Any product customized according to specific instructions, unique sizing modifications, or personalized requests.
  • Items purchased during Special Sale Events or marked as “Clearance” / “Final Sale”.

4. The Return Process

To initiate a return or exchange, please follow these steps:

  • Contact our customer support via email at info@asaltleather.lk or via WhatsApp/Phone at +94 77 768 4377.
  • Provide your Order ID and photos demonstrating the condition of the product.
  • Once approved, you can ship the item back to our main hub or drop it off at our store location:Return Address: 104, Isipathana Mawatha, Colombo 05, Sri Lanka.

Note: Unless the return is due to a manufacturing defect or a shipping error on our part, the customer is responsible for paying all return shipping costs.

5. Refunds & Processing Time

  • Once your return is received and inspected by our workshop team, we will notify you via email/SMS regarding the approval or rejection of your refund.
  • If approved, your refund will be processed through your original payment method (Bank Transfer or Credit Card reversal) within 5 to 7 business days.

6. Damaged or Defective

ItemsIn the rare event that you receive a defective or damaged leather item, please report it to us immediately within 24 hours of delivery. We will issue a priority replacement or a full refund at zero additional cost to you.

7. Contact Us

For any inquiries regarding sizes, width fittings, or our return process, please reach out to us:

  • Phone/WhatsApp: +94 77 768 4377
  • Email: info@asaltleather.lk